RESPONSIBILITIES AND MEANS 責任和方法
The Front Desk Supervisor is responsible and accountable for all operations in relation to the Front Desk area of the Hotel whilst on duty. All computer input, manual filing procedures and statistical information relevant to reservations must be of high quality. You should strive to provide the most comprehensive and accurate information, to telephone callers, guests and other staff and Departments of the Hotel.
前臺主管在當班期間要對所管轄的前臺接待的運作負責。輸入電腦的資料，日常登記資料和有關預訂的統計資料必須有較高的準確性。你必須為打電話的人，客人和飯店其他部門的員工提供全面的和正確的信息資料。

ADMINISTRATIVE RESPONSIBILITIES行政職責
The PMS computer system contains a comprehensive guest history option, and it is the responsibility of the Front Desk Supervisor to ensure that hotel has the best, most accurate and most personalized individual guest histories.
PMS電腦系統中保存有全面綜合的客史資料，前臺主管要對酒店的客史檔案負有責任。以確�？褪窓n案是最好的、最準確的。

Responsible to ensure that all information relating to a reservation is keyed correctly into PMS and is having the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
要負責所有的預訂資料準確地輸入PMS電腦系統中。要將錯誤減少到最少。準確真實的統計資料將保證整個飯店的正常運轉。

Be concerned with staff discipline and staff performance and help to develop skills for all
staff within the section.
監督管理員工的日常工作并幫助本崗位員工提高工作技能。

TECHNICAL RESPONSIBILITIES 技術職責
Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly.
要負責向上一級管理人員匯報所有即將抵達的重要客人的情況，以便能夠進行特殊的安排。

Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
確保所有客人的詢問和要求能夠得到及時、熱情、友好的幫助。

To ensure that all telephone inquiries are provided with concise information concerning the services and facilities provided by the Hotel.
確保為所有的電話查詢提供有關飯店服務和設施的簡要信息。

Responsible for ensuring that clear and constant communication lines are kept with all staff, areas and other Departments.
負責確保同所有員工，區域和其他部門保持良好的溝通。

To acquire, through training provided, a thorough working knowledge of the following;
通過培訓，要獲得以下工作知識:

PMS system
飯店的辦公電腦系統
Telephone systems
電話系統

Ensures that you are completely aware of the complete range of services and facilities that hotel will provide to its guests and visitors.
確保非常清楚酒店為客人和來訪者所提供的服務和設施。

Ensures that the Front Desk area is not left unattended at any time whilst on duty.
在當班時要保證前臺接待任何時候不會空崗。

To be completely aware of the Fire and Emergency procedures of hotel, and the Front Desk’s responsibilities in an emergency.
了解酒店的消防和安全程序，并要負責前臺的安全。

Ensures that at all times your personal presentation is immaculate and your clothes or uniform is in line with relevant Front Office and Hotel uniform or clothing codes.
在任何時候要確保你的個人表現完美無缺，并且你的穿著或者制服要符合前廳部和飯店的
有關要求。

Maintains and be aware of the importance of guest recognition.
要知道識別客人的重要性。

Ensures that you as Front
工作地區:貴陽市觀山湖區
招聘類型:全職
專業要求:酒店管理類、服務專業或旅游管理專業；

職位類別： 前廳賓客關系主任

舉報