Work closely with F & B Department to ensure service provided meet guests’ satisfaction

與餐飲部緊密合作，確保為客人提供滿意周到的服務(wù)。

Responsible for advising all incoming VIP guests to relevant senior management so that special arrangements may need to be made in advance accordingly.

負(fù)責(zé)向相關(guān)的高級管理層報告所有抵店VIP客人信息，以便相應(yīng)地做好特殊安排。

Ensure that all guests’ inquiries and requests are attended to in a helpful, professional, warm and friendly manner.

確保所有客人的疑問和要求都能專業(yè)、熱情、友好的得到回答。

Ensure that you are completely aware of the complete range of services and facilities that Sofitel Guiyang Hunter will provide to its guests and visitors.

確保熟悉酒店為客人和訪客所提供的各種服務(wù)和設(shè)施。

Ensure that no place is left unattended at any time whilst on duty.

確保當(dāng)值時負(fù)責(zé)好工作的方方面面。

Ensure you have a comprehensive knowledge of Guiyang and what is happening within the city at all times, and to ensure that all guests or callers’ inquiries are met with prompt, informative friendly solutions.

確保熟悉所在城市貴陽及發(fā)生的大事件，迅速、友好地處理所有客人及來電者的疑問。

Reviews and does follow up for matters arising in the Club Millesime logbook, note down update as well to share with next shift.

對于交接本中出現(xiàn)的問題及時地做好跟進(jìn)、并備注清楚以便下一班次了解跟進(jìn)的情況。

Check the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs.

熟悉每日客人預(yù)抵名單，尤其是VIP,常住客和散客。

Ensure that all reserved rooms’ registration cards have been printed correctly.

確保所有已預(yù)訂的房間都正確地打印好了“入住登記單”。

To be responsible for the preparation of all the necessary materials for VIPs’ check-in (i.e. Registration Card, Welcome Folder, and Keys etc.) before arrival.

負(fù)責(zé)為預(yù)抵VIP提前準(zhǔn)備好必須的入住登記資料：登記表、歡迎夾、房卡等）。

Ensure all daily inventory check conducts strictly (beverage check, operation equipment check etc.) and make records clearly.

嚴(yán)格做好酒水及日常器具的盤點，并詳細(xì)、清楚的做好記錄。
工作地區(qū):貴陽市南明區(qū)
招聘類型:全職
專業(yè)要求:酒店管理,旅游管理,空乘

職位類別： 前廳部

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